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Customer Service

Frequently Asked Questions

Q. Where can I buy your products?

Our products can be purchased from many retail outlets. Click here for a list of retailers.

Q. Can I buy your products direct?

We sell through established retailers and distributors throughout the U.S. Check with your local home center or hardware store.

Q. Why are mounting screws not included with your wall mount mailboxes

We do not include mounting screws in our mailboxes because we do not know the type of wall where the mailbox will be mounted. For wall mounts, use #8 or #10 pan head Phillips screws of adequate length to anchor the mailbox. For wood panel walls, screw length into the wall should be approximately 1". For masonry, stucco or metal walls, use a minimum #8 plastic anchor and screw.

Q. Are your mailboxes approved by the U.S. Postal Service?

The U.S. Postal Service governs the size, operation, design features, etc. of curbside mailboxes. All of our curbside mailboxes are U.S.P.S. approved. The U.S.P.S. does not govern wall mount mailboxes, although the product must operate easily and have longevity similar to curbside mailboxes. Local mail carriers should be contacted before installing any type of mailbox not stamped with "Approved by the Postmaster General" to ensure proper placement of the mailbox. Curbside mailboxes must be secured onto mailbox posts and placed at a height of 41" to 45" above the road or street surface. Contact your mail carrier prior to installation.

Q. Does your mailbox warranty cover vandalism?

Our warranty does not cover vandalism, or cosmetic blemishes caused by environmental conditions such as rust or fading.

Q. Can your mailboxes be painted?

Our mailboxes are powder coat painted and can be painted a different color. First, wipe the mailbox down with rubbing alcohol to remove dirt and oil. Let the mailbox dry, then paint it with a "Krylon®" type spray paint. Note: painting your mailbox will void any warranty associated with the mailbox product.

Q. Why is the warranty voided if the customer bricks in the mailbox?

The warranty is for the manufacturer's defects. If the mailbox is determined to have a manufacture defect and has already been bricked in, we would honor that warrantee. The warrantee would not cover the costs of removing and/or replacing the mailbox in the bricks. The box is not covered by any damage caused by the process of bricking or by the bricks themselves. The bricks will scratch the paint and this is not covered. The warrantee for the paint is void as soon as mortar has been placed on the mailbox. Mortar is harmful to any paint and is not recommended. Paint peeling, scratching, or rusting will not be warranted if the mailbox has been bricked in.

Q. Why are the security mailboxes much larger than they have been in the past?

The United States Postal Service (USPS) determines and issues standards that must be adhered to by the manufactures for all curbside mailboxes. One recent change is the requirement that all locked designs must have a minimum opening of 1-3/4 inches by 10 inches. This change basically eliminated all of the smaller and less expensive designs since most of these units were less than 10 inches wide.

Gibraltar Industries Customer Service
7700 Harker Dr. Suite A
Peoria, IL 61615
ph. 800-647-7063
fx. 800-635-7006