Product Warranty & Care

90 Day Limited Warranty

The manufacturer warrants this product against defects in materials and workmanship.

Gibraltar Mailboxes warrants to the original consumer purchaser of this mailbox product for 90 days on which it is originally purchased that it is sold free of latent defects in materials, parts and workmanship. This warranty is limited to repair or replacement of the defective mailbox product. All defective products must be returned freight prepaid to Gibraltar Mailboxes’ factory, The Solar Group. If the unit is determined to be defective, it will be repaired or replaced free of charge at Gibraltar Mailboxes’ option. This warranty does not include repair or replacement due to defects caused by abuse, misuse, fire, vandalism, substandard or nonconforming installation, contact with brick mortar or destructive weather conditions (includes salt air, road salt or other corrosive materials). This warranty does not cover the labor or any other cost of removal, reinstallation or replacement of, or as a consequence of, the defective mailbox product. This warranty does not cover field expenses or the cost of any items other than the defective mailbox product. Consequential damages to property are excluded.

5 Year Limited Warranty

Solar Group, Inc. warrants this mailbox product to be free from defects in materials and workmanship for a period of 5 years from the purchase date by the original purchaser. This limited warranty does not include minor cosmetic blemishes caused by normal use, environmental conditions which may cause coating, fading, chipping or damage caused by others. Solar Group, Inc. shall not be liable under this or any implied warranty for incidental or consequential damages. This warranty does not cover any mailbox which has been altered or used for purposes other than that for which it is intended, or in a manner inconsistent with any instructions regarding its use or installation. This warranty shall be limited to repair or replacement of product or parts found to be defective under normal use, as determined by Solar Group, Inc.

Product Use & Care

Your mailbox or mailbox accessory will require maintenance to keep its appearance and to extend its useful life. Follow manufacturer’s assembly and installation instructions for your specific product to ensure warranty coverage and proper use of your product. Failure to follow instruction will void warranty. The frequency and amount of maintenance is dependent upon the type of weather elements your product is exposed to, the type of finish on your product, and the type of material your product is constructed from. If your product begins to look dirty or weathered, clean the surface by gently rinsing and removing build up with mild soap and water. Please follow the below care and maintenance guidelines and refer to your product’s instruction sheet(s) for additional use and care guidelines specific to your product.

Post Installation

Warning: Check for underground pipes or cables before installing anchor or post.

Steel/Paint Finish – Rust Resistant Powder Coat Paint

Our mailboxes are protected by rust resistant powder coat paint. With a minimum amount of maintenance, your mailbox can look like new for a long period of time. Like any outdoor product made of steel, surface rust may appear over time depending on its placement or environmental conditions. Wipe any surface rust with a steel wool pad and clean with a damp cloth and household detergent occasionally. Coat your mailbox with a high quality car wax and your mailbox will retain its finish. If necessary, touch up paint may be required to maintain the mailbox and extend its useful life. Addition of paints or finishes is not warranted.

Polymer/Plastic

Mailboxes and accessories made from polymer or plastic are low maintenance products. Clean product with mild soap and water to remove dirt and build up.

Wood/Cedar

Our wooden mailbox products are made of cedar. Cedar requires little to no maintenance, due to its inherent properties that make it resistant to rot, decay, and insects. Natural aging of cedar will occur over time and will differ dependent upon climate. Treatments, paints, stains, and finishes will alter cedar’s natural aging process and you should refer to care instructions provided with the specific treatment used for further use and care guidelines. Addition of paints or finishes is not warranted.

Brass Finish

Most mailboxes feature an aluminum handle, latch, flag, and flag components. Some mailboxes and mailbox accessories feature additional brass finished components, as noted in the product description. The coating will tarnish over time, if not maintained. It is important that proper maintenance is performed periodically, as needed, by cleaning the surface and applying a coat of high quality car wax. You may also apply a lacquer finish to keep the finish looking new. Addition of paints or finishes is not warranted.

United States Postal Service Regulations

Postal patrons are required to contact the local post office before installing the mailbox to ensure its correct placement and height from the street. Generally, mailboxes are installed at a height of 41-45 inches from the road surface to the inside floor of the mailbox and are set back 6-8 inches from the front face of the curb or road edge to the mailbox door. It is important to note that it is not the responsibility of mail carriers to open mailboxes that are locked, accept keys for this purpose, or lock mailboxes after delivery of the mail. For further assistance, please contact your local U.S. Postal Service facility or carrier.

Customer Service

Customers should not contact their place of purchase to redeem their warranty. For customer service regarding warranty or assembly of product, please call 1-800-647-7063 for assistance.